Important Information Regarding COVID-19

As always, we hope you and your family are in good health.

As of today, Wednesday, August 12, 2020 we are seeing patients. One thing remains the same: our commitment to your safety.

As dedicated health care professionals, we want you to know that we remain as diligent as ever in protecting the health and safety of our patients and staff. Our practice has always strictly adhered to and will continue to exceed the standards for infection control by:

wearing personal protective gear, using hospital-grade disinfectants, practicing the latest sterilization protocols, utilizing single-use disposable materials, we have installed hospital-grade HEPA filters in all operatories-in the front office-in the reception area, and more.

Every effort we have in place is to ensure the safety and comfort of our patients and staff. Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

You will definitely see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. We thank you in advance and extend our gratitude for your understanding and cooperation.

  • Our office will communicate with you beforehand to ask 9 screening questions. PLEASE RETURN our calls ASAP if we don’t get a hold of you when we call OR YOU WILL NOT BE ALLOWED TO KEEP YOUR APPOINTMENT! You’ll be asked those same questions again when you are in the office where you will initial & date the same page Dawn used to ask the original questions. (Symptoms of coronavirus are reported as flu-like, with varying degrees of severity. To ensure your health and safety, and the health and safety of everyone at our practice, please reschedule your appointment if you or a member of your household has a cough, fever, flu-like symptoms, and/or if you have had contact with a COVID positive person within the last 21 days.)
  • All visitors and staff who enter our premises must always wear a mask (until you have been asked to remove it by either the doctor or hygienist). We have extra masks here so if you need one, be sure to ask for it! We have hand sanitizer that we will ask you to use when you enter the office at the front reception area. You will find some in the reception area and other places in the office for you to use as needed.
  • Each staff member (upon entering work) and each patient will have their temperature taken with a temporal thermometer at their appointment.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. Also, in compliance with HIPAA, ADA, CDC, & OSHA only the patient being treated will be allowed in the operatory at each appointment. We will try to accommodate family scheduling, but due to the changes we have it may be with limited availability.

Now that we have these things in place, we are looking forward to what will be our “new” normal. Together, we can help keep everyone as safe and healthy as possible. We look forward to seeing you again, and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (847) 639-3031, or visit our website at www.paulpalliserdds.com.

Thank you for being our patient! We value your trust and loyalty, and truly are looking forward to welcoming you back.

Sincerely,

Dr. Palliser & Team
     

Please view and share our latest COVID-19 Symptom Comparison Chart with your friends and family.

For further information, including measures to keep yourself healthy, visit the following links: